Frequently Asked Questions (FAQ)

1. I added Patterns and Credits to the Cart, but it says I dont have enough Credits to buy?
   Credits Have to be Purchased First "By themselfs"
   Remove the Patterns from the Shopping Cart. and just Purchase the Credits.
   Once you have the Credits in your Account, you can then Purchase Patterns with them.


2. I bought pattern credits but their not showing up in my account?
   For some reason a few of the orders are not going through correctly with Paypal.
   Just send me an email and I'll add the credits manually to your account
   Please Use the Contact button above.


3. How do I Purchase Pattern Credits?
   Click here for a Step by Step Video


4. How do I Use the Pattern Credits to buy Patterns?
   Click here for a Step by Step Video


5. Why do Pattern Credits expire at the end of the Year?
   This is a Seasonal Website, The Site depends on repete yearly customers to survive
   the Season Runs from Jan 1st, to Dec 31st, we then Start Over with the new Carving Season.


6. How do I Carve Your Patterns?
   Click here for a Step by Step Instructions


7. What is your Refund Policy?
   Sorry we do not offer Refunds on Downloadable Products.


8. How do I order a Custom Pattern?
   Click Here For info and Prices


9. How do I order a Custom Carving?
   Click Here For info and Prices


10. Can I buy someone Store Credits as a Gift?
    No but you can Send them a Gift Certificate
    and they can use that to Purchase Credits, or anything in the Pattern Store
    Click Here to Purchase a Gift Certificate


11. Can I donate money to help out with the cost involved with running this website?
    Donations are not required, but are welcomed
    This website does cost to keep it going. with Server Cost & Software Upgrades.
    All donations will go into the site, Faster Speed, Store Improvements, Programmer Cost etc.
    Click Here if you wish to Donate to the Site