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FAQ

Frequently Asked Questions (FAQ)

 

1. I added Patterns and Credits to the Cart, but it says I dont have enough Credits to buy?
Pattern Credits need to be Purchased First "By themselfs"
Remove the Patterns from the Shopping Cart. and just Purchase the Credits.
Once you have the Credits in your Account, you can then Purchase Patterns with them.

2. There is No Check out Button, to complete the Purchase
Please Check your Web browsers Settings: And have Java and JavaScript enabled, and that you Accept Cookies. Or Download the FREE Firefox Web Browser.Click here to Download FireFox.

3. What do I do with the Zip File? And how do I Print Your Patterns

I put together a PDF file that may answer many of these type questions.  

Click here to Read it.

4. I deleted (or did not get )the email with the Download Link!

Just Log into the Store, Click on "My Account", then click on "Completed Orders".
The Download Link will also be there, to click and Download your Patterns.
          There will be a Link For Each Pattern Order Placed, Directly under the list of patterns.


5. How do I open Zip Files on an Iphone?

To Open Zip Files on an iPhone.

You just Need to Install a Free App in the Apple app Store Called - "Zip Browser"

https://itunes.apple.com/us/app/zip-browser/id453149699?mt=8

 

6. I bought pattern credits but their not showing up in my account?
For some reason on a few orders, Paypal does not send the payment code to the store.
Just send me an email and I'll add the credits manually to your account
Please Use the Contact button above.


7. How do I Purchase Pattern Credits?
Click here for a Step by Step Video

8. How do I Use the Pattern Credits to buy Patterns?
Click here for a Step by Step Video


9. Why do Pattern Credits expire at the end of the Year?
This is a Seasonal Website, The Site depends on repete yearly customers to survive
the Season Runs from July 1st, to June 30th, we then Start Over with the new Carving Season.


10. How do I Carve Your Patterns?
Click here for a Step by Step Instructions


11. What is your Refund Policy?
Sorry we do not offer Refunds on Downloadable Products.


12. How do I order a Custom Pattern?
Click Here For info and Prices

 

13. How do I order a Custom Carving?
Click Here For info and Prices  

 

14. Can I buy someone Store Credits as a Gift?
No but you can Send them a Gift Certificate
and they can use that to Purchase Credits, or anything in the Pattern Store
Click Here to Purchase a Gift Certificate

 

15. Can I donate money to help out with the cost involved with running this website?
Donations are not required, but are welcomed
This website does cost to keep it going. with Server Cost & Software Upgrades.
All donations will go into the site, Faster Speed, Store Improvements, Programmer Cost etc.
Click Here if you wish to Donate to the Site